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ITIL Consultant 5 - 10 Years

Key skills required for the job are:

  • ITIL Change Mgmt(Mandatory)
  • ITIL Problem Mgmt
    • As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
    • Ensure proper communication and quick resolution as a crisis manager.
    • Responsible for Vendor Management and people management.
    • Drives day to day operations and work plan allocation/management.
    • Conduct periodic reviews with teams.
    • Weekly and monthly status reports to higher management.
    • Participate in business meetings with various stake holders.
    • Take corrective actions based on the customer satisfaction surveys.
    • Drive service improvement programs.
    • Ensure adherence to quality / security standards defined for the engagement
    • Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
    • Effort estimation/reviews on need basis for new projects.

Minimum work experience:5 – 8 Years

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: IT Software – Application Programming, Maintenance

Role Category: IT Consultant

Role: ITIL Consultant/Team Leader

Keyskills:
ITIL Problem Mgmt

ITIL Change Mgmt

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